If you are having trouble accessing your SmartSaver account or have not received a password reset email, don't worry — here’s all the information you need.
Common Reasons for Account Access Issues and Account Suspension
Wrong Credentials / Forgotten Password: Users often experience access issues due to forgotten passwords or incorrect email addresses.
Account Locked: Accounts may be temporarily locked after multiple incorrect password attempts as a security precaution.
2FA (Two-Factor Authentication) Errors: If you have enabled 2FA for extra security and cannot complete the verification (e.g., issues with authentication app), this can result in account suspension until the issue is resolved.
Steps to Resolve Account Access Issues
1. Check Your Email
If you requested a password reset but haven’t received the email, check your inbox, spam, or junk folders.
2. Reset Your Password
Access the SmartSaver Password Reset Page and follow the instructions to securely reset your password.
3. Unlocking a Blocked Account
If your account is locked due to too many incorrect login attempts, contact our support team at [email protected] from your registered email to request an unlock.
4. Issues with 2FA
If you cannot log in because of a problem with your two-factor authentication (e.g., lost device or code not working), our support team can help you regain access.
Once your access is restored, you can reactivate 2FA at any time.
What if I still cannot log in after resetting my password?
Make sure you are using the correct email address and the new password. If the problem persists, please contact SmartSaver support for further assistance.
Why does my account get locked or suspended?
Account locks or suspensions are protective measures triggered by multiple failed login or 2FA attempts. Some suspensions are temporary and resolve automatically, while others require support intervention.
Pro tips to avoid future issues:
Always double-check that you enter your login details and 2FA codes correctly.
Make sure your device has access to a secure network.
Keep your authentication method (SMS or app) updated and accessible.
For any further assistance, don’t hesitate to contact us at [email protected]