If you are having trouble accessing your SmartSaver account or have not received a password reset email, don't worry - we will provide you with all the information you need here.
Common Reasons for Account Access Issues and Account Suspension
Wrong Credentials / Forgotten Password: Users often experience access issues due to forgotten passwords or incorrect email addresses.
Account Locked: The account may be locked after multiple incorrect password attempts as a security precaution.
MFA Errors: Multiple failed attempts to pass Multi-Factor Authentication can result in account suspension.
Steps to Resolve Account Access Issues
1. Check Your Email
If you initiated a password reset request but haven't received the email, please check your inbox, as well as your spam or junk folders.
2. Reset Your Password
Access the SmartSaver Password Reset Page. - Follow the instructions to securely reset your account password.
3. Unlocking a Blocked Account
If your account was locked due to multiple incorrect password attempts, please get in touch with our support team via email at [email protected] to request account unlocking. Make sure you are writing from the email registered on your SmartSaver account.
What if I still cannot log in after resetting my password?
Ensure you are entering the correct email address and the new password. If the problem persists, you will always need to contact Monefit SmartSaver support for further assistance.
Why does my account get locked? Or Suspended?
This is a security measure triggered by multiple incorrect passwords or 2FA entry attempts to safeguard your account.- Account suspensions may also occur due to repeated MFA verification failures. Some suspensions are temporary and resolve automatically after a review period.
For further assistance or troubleshooting, reach out to Monefit SmartSaver customer support and provide them with relevant details about the issue. To prevent future account suspension or locking, ensure that login details and MFA codes are entered accurately. Additionally, verify that you are connected to a secure network before attempting to log in.