If you believe a card transaction is incorrect, unauthorised, or disputed, you may be able to request a chargeback.
🛡️ A chargeback is a process that allows a card payment to be reviewed and, where appropriate, reversed through the card payment network.
Common reasons for requesting a chargeback include:
Unrecognised or unauthorised transactions
Duplicate charges
Goods or services not received
Incorrect transaction amounts
Payments made to merchants who did not fulfil their obligations
To submit a chargeback request, you may be asked to provide:
Transaction details
A description of the issue
Supporting documents or evidence
Any communication with the merchant
Each chargeback request is reviewed individually and the outcome depends on the information available and the card network's rules.
If you believe a transaction should be disputed, please contact Customer Support as soon as possible for guidance on the next steps.