If you see a transaction that you don't recognise, it's important to review it as soon as possible.
🚨 Follow these steps:
Review the merchant details carefully
Check whether the payment could be related to:
A subscription or recurring payment
A family member or authorised user
A delayed or previously pending transaction
Review your recent purchase history in the app
Freeze your card immediately if you suspect unauthorised use
Contact Customer Support for further assistance
Keep in mind that some merchants may appear under a different trading name than the one you're familiar with.
If you believe your card details have been compromised, we recommend acting quickly to help prevent unauthorised transactions.
You can manage your card and review your transaction history directly in the Monefit Card app.