If you are dissatisfied with the Monefit Card app, a service, or a decision, you have the right to submit a complaint.
📋 We recommend first contacting Customer Support, as many issues can be resolved quickly.
If your issue remains unresolved, you can submit a formal complaint in accordance with Monefit's Complaint Resolution Policy.
When submitting a complaint, please include:
Your contact details
A description of the issue
Relevant dates and information
Supporting documents if available
We recommend contacting Monefit first to give us the opportunity to resolve the issue.
If you are not satisfied with the outcome, you may have the right to escalate your complaint to the relevant consumer dispute resolution authority, subject to applicable local regulations.