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Why is my payment still pending?

A pending payment means the transaction has been authorised but has not yet been fully completed by the merchant or payment network.

⏳ This may happen because:

  • The merchant has not finalised the payment yet

  • The final transaction amount has not been confirmed

  • The payment is still being processed through the card network

  • The merchant is holding a temporary authorisation

While a payment is pending:

  • The amount may temporarily reduce your available limit

  • The transaction may appear as Pending in your transaction history

  • The final amount may change before settlement in some cases

Most pending transactions are updated automatically within a few days once the merchant completes the processing.

If a transaction remains pending for an unusually long time, please contact the merchant first or reach out to Customer Support for assistance.

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