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Can I order a new card, and what does it cost?

Yes, you can order a new physical card.

Your first physical card is free. Each new physical card after that costs €9.99.

You might order a new one if your card was lost, stolen or damaged, or if you deleted a card and want a replacement.

To order a card: open the app, go to Cards, select your physical card and follow the on-screen instructions. Delivery takes 5–7 business days to the address you provided when you registered.

The €9.99 fee is added to your balance and appears on your invoice — it isn't charged separately from your debit card.

While you wait, you can keep using your virtual card for online purchases and in stores via Google Pay.

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