To keep your SmartSaver account fully active, the identity document we hold for you must always be valid and up to date. An expired document may limit some account features.
My document is about to expire
We’ll send you a reminder before your document expires. To avoid any interruption, please complete a new identity verification with a valid document before the expiry date.
If you don’t have your new document yet (for example, you’re waiting for an appointment to renew it), you can verify your identity in the meantime with another valid identity document, such as your passport or driving license.
I’ve received a new document, but my account is verified with a different one
If your account is already verified with a valid document and you’d like to use a different one, please contact our Support team. You can’t start a new verification yourself in this case. We’ll reset your verification session so you can verify your identity with your new document.
Example: your ID card was about to expire, so you verified with your driving licence. Now you have your new ID card and want to use it instead. Just get in touch with us and we’ll take care of it.
How to contact us
Write to us via Live Chat in the app or by email at [email protected].