If you lose your phone or believe someone else may have access to it, take action as soon as possible to help protect your account.
📱 We recommend the following steps:
Freeze your Monefit Card immediately, if you still have access to your account
Remove account access from the lost device
Change your PIN and any other security credentials if needed
Contact Customer Support for additional assistance
📞 If you don't have access to the app, you can block your card by calling +372 668 5005. Please note that this line is only for blocking your card — for any other questions, our team is happy to help via chat.
To help prevent unauthorised access, we also recommend securing your device with:
A screen lock or passcode
Biometric authentication (Face ID or fingerprint)
Device tracking and remote lock tools
If you suspect that your account or card details have been compromised, freeze your card immediately and contact Customer Support as soon as possible.